In 2016, we were to launch new services for our customers at the same time as we were looking for completely new business areas for the entire company. We have set our bar high by aiming for the best customer experience, and will be improving the efficiency of our processes by improving visibility both internally and towards our customers. We selected Columbia Road as a partner to drive new ways of working and changes to our culture. Antti Kleemola, CIO, Vapo
Based on the new insights and strategy, we created a vision for Vapo's digital business, with a recommendation for the technical architecture, a business case study, and example visual designs. Vapo immediatelly started digital service and eCommerce programs to drive towards the goal of 100M€ revenue from digital channels. The programs will also improve NPS for both large and small customers in both district heating and bio fuel business areas.
Columbia Road will continue supporting Vapo during the implementation phase of the digital sales channels and services.
Vapo is a modern expert organisation that supplies peat and wood fuels to its energy customers, and produces heat and electricity from these local raw materials. Vapo’s product portfolio also includes versatile peat products, and services for the agricultural and fiber industries. Turnover for the Group was 487 M€ in FY2015.
Vapo helps its customers by being the world’s leading expert on the local energy value chain. Vapo is currently introducing new business areas with the goal of transforming from a production-oriented to a more services-oriented business.