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Our two cents

Latest Blog Posts

  • Nov 20, 2017 4:10:08 PM

    How to measure the experience in customer experience?

    Julia Kurhinen

  • Nov 13, 2017 3:19:30 PM

    Ville Loppinen joins Columbia Road

    Patricia Åkerman

    Marketing & Comms

  • Nov 7, 2017 8:21:32 AM

    Verkkokauppa muuttaa teollisuuden - onko Suomi valmis?

    Lauri Eloranta

    Managing Partner

Our people


  • Customer Journey Map template

    Start mapping your customers' journey with this easy-to-use template.

    By downloading this template you'll get a six step guided example of one customer journey and an empty template for you to fill in with your business' customer journey.


    Download free template


  • Digital Retail Trends 2020 Report

    This trend analysis by Futurice and Columbia Road will give you insight on how digital retail will change in the next coming years, what you can do to make sure your business is prepared for it and how some companies are already finding innovative ways to benefit from these trends.


    Download trend report


  • Future Forces 2017 Report

    This report on key cross-industry trends for 2017 and beyond, was created using the wisdom of some very carefully chosen crowds. We selected the most imminent themes as our five forces, which we believe will have the biggest impact on the way we live, work and play in the next 12 months and beyond.  


    Download Future Forces 2017 report



  • Digital Commerce Canvas

    Using the Columbia Road Digital Commerce Canvas, you get a thoroughly holistic yet light kickstart for analysing, planning or redesigning your digital sales and customer acquisition in a 1 to 2 hour workshop.

    Download free canvas