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Emmi Tervala

Senior Consultant, Strategy

 

"In moments of doubt, trust your gut, hug your dog, eat a donut"

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Emmi is a rock star when it comes to implementing CEM. She will take your customer experience to another planet. A Master’s degree in Industrial Engineering and Management and experience from the industry giant Tieto CEM Commerce and Nordea Bank make her your most wanted.

She masters the full horizontal take on digital business and believes the transition from a solution-first to a problem-first model opens up so many new possibilities for today's business. CEM is a pivotal part of digital sales and ecommerce, and with some fine tuning businesses can achieve significant improvements to their processes. 

On her free time Emmi likes to be outdoors with her dog, goes to the gym for functional training and writes a lifestyle blog. Whatever Emmi does, she does to the fullest - with passion, defined goals and a positive attitude.


Some of my cases

  • How to ensure growth in a turbulent digital environment – case Aktia


    Aktia

  • Setting the retail ecommerce vision - case Minimani


    Minimani

  • Building Agile Omnichannel Commerce - case Anton & Anton


    Anton & Anton


My Blog Posts


How to incorporate analytics into different stages of the customer journey

Emmi Tervala

Consultant


B2B Customer Journey Mapping - Start with these 5 steps

Emmi Tervala

Consultant


Why and How to Create a Customer Journey Map - Download Free Template

Emmi Tervala

Consultant


B2B e-Commerce Trends for 2017

Emmi Tervala

Consultant