Emmi is a rock star when it comes to implementing CEM. She will take your customer experience to another planet. A Master’s degree in Industrial Engineering and Management and experience from the industry giant Tieto CEM Commerce and Nordea Bank make her your most wanted.
She masters the full horizontal take on digital business and believes the transition from a solution-first to a problem-first model opens up so many new possibilities for today's business. CEM is a pivotal part of digital sales and ecommerce, and with some fine tuning businesses can achieve significant improvements to their processes.
On her free time Emmi likes to be outdoors with her dog, goes to the gym for functional training and writes a lifestyle blog. Whatever Emmi does, she does to the fullest - with passion, defined goals and a positive attitude.
Some of my cases
How to ensure growth in a turbulent digital environment – case Aktia
Setting the retail ecommerce vision - case Minimani
Building Agile Omnichannel Commerce - case Anton & Anton
Anton & Anton
My Blog Posts
May 15, 2017 8:59:34 PM
How to incorporate analytics into different stages of the customer journey
Mar 6, 2017 5:21:55 PM
B2B Customer Journey Mapping - Start with these 5 steps
Feb 13, 2017 7:22:17 PM
Why and How to Create a Customer Journey Map - Download Free Template
Jan 30, 2017 8:01:05 PM
B2B e-Commerce Trends for 2017
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