Identify personalisation opportunities
Personalisation is a unique experience for an individual or a group of people – it's something for someone, not everything for all.
This interactive Miro canvas will help you identify opportunities for personalisation across your customer journey.
This canvas helps you in identifying
- What are the personalisation channels?
- What data is needed?
- Where is the data located?
- What tools are needed?
- What is the business objective?