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Personalisation Opportunity Canvas

Identify opportunities to provide customers with personalised experiences.

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Identify personalisation opportunities

Personalisation is a unique experience for an individual or a group of people – it's something for someone, not everything for all.

This interactive Miro canvas will help you identify opportunities for personalisation across your customer journey.

This canvas helps you in identifying

  • What are the personalisation channels?
  • What data is needed?
  • Where is the data located?
  • What tools are needed?
  • What is the business objective?

Get the canvas