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Columbia Road Care

We can help you with service maintenance and continuous development to ensure your online sales channels are up and running 24/7.

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Care

Continuous development and maintenance services

Service management with agile foundations

We understand what it means to manage digital services - beyond the buzzwords. We can identify the roles and responsibilities needed for structured service management, but push for continual feedback, short development cycles and active collaboration between consultant and client.

Deep technical understanding across a wide range of domains

We know all of the main ecommerce platforms, monitoring solutions, and hosting providers. And if there’s something we’re not familiar with, we’re happy to get involved regardless.

Continuous improvement at every step

Care is not about just “keeping the lights on”. We want to set out a framework for continuous improvement of your existing infrastructure and processes, to help you develop new features with confidence.

Robust incident management

When things go bad, we want to know before anyone else. This way we can get things fixed faster, before there are any significant impacts to your business. We can also provide support at any hours that you happen to need it.

Salesforce_Case_SAS

SAS

Continuous development of digital customer loyalty services

A the beginning, the key objective was to decrease the complexity of the IT landscape to support the further development needs of SAS' customer service processes. Columbia Road continues to work with SAS to build the tools available for customer service agents and to improve the way customers are served in their digital channels.

The team’s main mission was to establish a modern, digitalised, easy-to-use customer service experience for SAS. A strong mandate to work towards realising the vision of future digital customer service at SAS has allowed the team to respond quickly to the needs of stakeholders without compromising platform stability or long-term architecture.

We have continuously challenged the technology stack, platforms and ways of working. New technologies have been introduced on an ongoing basis in response to varying business needs and a new DevOps platform with best practices has been built to enable a single cross-functional team to effectively create new services and operate them reliably.

Pohjolan Liikenne travel ticket sales

We introduced smart, modern interface development to Pohjolan Liikenne, and now their ticket sales channel is available on all interfaces. We continue to work in a continuous incremental development process which enables flexibility to introduce new features and improvements.

Pohjolan Liikenne case story

Posti.fi continuous site development

Posti.fi is the entry point to all Posti’s sales and self-service channels. The renewal of the posti.fi website, from design to a completely new architecture, has made customer journeys much more straightforward – from website entry until purchase.

Posti case story

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