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Nov 30, 2018 10:19:26 AM

Growth hacking is how to run a digital business

Eero Martela

General Manager, Finland

Download The Growth Hacker's Handbook

Lead your digital revenue growth always business-first

How to generate digital growth? A crucial question in business. Traditionally, the solution has been to invest in new digital services and features with high price tags. However, in our experience, the achievable low-hanging-fruit solution is to operate and launch your digital businesses in modern ways. Here’s our illustration of the rationale behind our claim:



The solution:

From leadership's point-of-view, growth hacking is a state-of-the-art approach for operating and developing your digital services business-first. Simply put,

Growth hacking is the universal best practice for getting more revenue and more customers in digital channels.


But my digital sales are growing nicely with an old-school approach!

The sales of traditional businesses are run with, for example, numerous retail stores or huge teams of sales representatives, which are supported by a marketing team. In that setting, digital sales typically consist of an IT platform (owned by IT, run by vendor) which is supported by digital marketing (owned by marketing, run by agency). Often an ecommerce manager is responsible for driving sales, but is forced to work inefficiently by handling a multitude of vendors and having to continuously negotiate with internal stakeholders about budget, resources, products etc.

Is this kind of a setting optimised for reaching snowball-effect-like revenue growth? Not really. Your digital sales may be growing, however, in many cases it’s not because you’re doing a great job, but due to a rapid change in the market or in customers' buying behaviour. In fact, your digital sales numbers might be somewhere just behind the industry’s standard for share of revenue from online sales. 

Growth hacking is a method for focusing on continuous digital revenue growth

When applying growth hacking methods, you replace all traditional structures with a team of data enthusiastic developers, UX designers, and digital marketers who have a full profit-and-loss ownership of your digital sales and related customer journeys — including a shared budget. Instead of focusing on their own silos, each individual of the team collaborates in every touchpoint of the whole customer journey in order to meet or exceed a shared business goal.

Growth hacking is the common denominator for practices and processes through which this team should optimally operate.

Now, you might be wondering if that’s really the case. At least the first huge digital success stories, such as LinkedIn, Zalando, Amazon, and Spotify, continue to operate their digital businesses this way. More importantly, we have recently seen numerous clients adopt these operating practices as well — and reap the rewards.


Keen on learning more on growth hacking? Learn how growth hacking can benefit your organisation and how you can incorporate it into your work and processes – Get your own copy of our popular Growth Hacker's Handbook below!

Download The Growth Hacker's Handbook

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