Oct 14, 2019 1:50:29 PM

A three-step CLV focused channel strategy for ecommerce

Lauri Eurén

Consultant, Growth

Sep 24, 2019 8:00:00 AM

How to be customer centric and thrive on customer loyalty - learnings from Dr. Peter Fader

Hannah Nordenström

Marketing Lead, Sweden

Aug 16, 2019 1:28:13 PM

The overlooked and misunderstood: customer-centricity and customer lifetime value

Lauri Eurén

Consultant, Growth

Apr 8, 2019 10:33:20 AM

Increase growth and conversions by optimising mobile design (part 2/2)

Jalita Aspelin

Managing Consultant, Design

Mar 18, 2019 5:22:04 PM

Optimised mobile CX creates growth & conversions (part 1/2)

Jalita Aspelin

Managing Consultant, Design

Jan 29, 2018 2:19:08 PM

How to map your buyer personas' value proposition [free download]

Ville Loppinen

Managing Consultant, Full Stack Marketing

Nov 20, 2017 4:10:08 PM

How to measure the experience in customer experience?

Julia Kurhinen

Oct 20, 2017 8:02:00 AM

CX & concept design using the SAFe framework – 3x3 takeaways

Mari Silvennoinen

Principal Consultant, Strategy

Oct 9, 2017 5:10:40 PM

How to upgrade your click & collect experience

Mari Silvennoinen

Principal Consultant, Strategy

May 29, 2017 8:01:43 PM

Build a loyalty program that truly increases customer retention in these 3 steps

Mari Silvennoinen

Principal Consultant, Strategy

May 15, 2017 8:59:34 PM

How to incorporate analytics into different stages of the customer journey

Emmi Tervala

Senior Consultant, Strategy

May 4, 2017 5:26:52 PM

A Short Guide to Personalisation

Patricia Åkerman

Head of Marketing & Communications

Apr 25, 2017 8:12:32 AM

How to build in-house analytics skills to gain constant customer insight

Antton Ikola

Consultant, Growth

Mar 6, 2017 5:21:55 PM

B2B Customer Journey Mapping - Start with these 5 steps

Emmi Tervala

Senior Consultant, Strategy

Feb 13, 2017 7:22:17 PM

Why and How to Create a Customer Journey Map - Download Free Template

Emmi Tervala

Senior Consultant, Strategy

Nov 22, 2016 8:00:00 AM

3 Easy Steps for Measuring Customer Experience

Mari Silvennoinen

Principal Consultant, Strategy

Nov 17, 2016 8:00:00 AM

Customer Experience Strategy: How to survive in a competitive digitalized environment

Eero Martela

General Manager, Finland

Nov 17, 2016 8:00:00 AM

Why optimising individual touchpoints is a failing strategy?

Toni Laitila

Consultant, Strategy

Nov 2, 2016 8:00:00 AM

The Jon Snows of Customer Experience: Reflections from CEM2016 Seminar - Part 2/2

Eero Martela

General Manager, Finland

Oct 31, 2016 8:00:00 AM

The 4 Building Blocks of CEM: Reflections from the CEM2016 Seminar - Part 1/2

Eero Martela

General Manager, Finland