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    • Nov 22, 2016 8:00:00 AM

    3 Easy Steps for Measuring Customer Experience

    Mari Silvennoinen

    Principal Consultant, Strategy

    Nov 17, 2016 8:00:00 AM

    Customer Experience Strategy: How to survive in a competitive digitalized environment

    Eero Martela

    General Manager, Finland

    Nov 17, 2016 8:00:00 AM

    Why optimising individual touchpoints is a failing strategy?

    Toni Laitila

    Consultant, Strategy

    Nov 2, 2016 8:00:00 AM

    The Jon Snows of Customer Experience: Reflections from CEM2016 Seminar - Part 2/2

    Eero Martela

    General Manager, Finland

    Oct 31, 2016 8:00:00 AM

    The 4 Building Blocks of CEM: Reflections from the CEM2016 Seminar - Part 1/2

    Eero Martela

    General Manager, Finland

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