Creating Impact with Customer Journey Mapping
We helped YIT gather better understanding of their current processes and customer experience for the YIT Plus service. We visualised the services users' customer journey to activate discussion and point out the direction for next steps. As a result, we provided concrete recommendations on how to improve customer engagement and the overall customer experience.
Building Agile Omni-channel Commerce
As Anton & Anton's strategic omni-channel commerce partner we strive to provide them a clear vision and means to accelerate both their digital and physical business. The approach has been to continuously develop their business in small increments with fast go-to-productions in both digital channels and the physical world domains such as brick-and-mortar stores and logistics. Our inbound team has tweaked SEO, AdWords and social media channels to their full potential.
